1. Instant messaging is preferred over SMS texting and emails
2. The use of IM brings about a whole new level of productivity in the workplace
3. The use of IM changes the way business communicate with one another
4. A study in the video tells of IM as being the fastest growing medium of communication in history, reaching the 50 million-user milestones in less than half the time it took email.
5. IM companies will become the equivalent of telephone companies in the future as the technology is posed to become the communication tool for the masses
6. IM will replace email in the future with IM clients offering similar functionalities with email
7. IM reduces face-to-face contact and changes the way how youths build relationships with their family and friends
8. Youths are becoming too dependent on IM to keep in touch with family and friends
9. IM adds a whole new level of meaning to connectivity and collaboration for businesses and individuals, on a global scale
10. People are becoming more connected due the advancement of integrated technology and the usage to IM on multiple devices
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