Article 02

The Character, Functions, and Styles of Instant Messaging in the Workplace - By Ellen Isaacs, Alan Walendowski, Steve Whittaker, Diane J. Schiano & Candace Kamm

http://www.izix.com/pro/lightweight/IM.php

SUMMARY:

The article, “The Character, Functions, and Styles of Instant Messaging in the Workplace”, highlights the main uses of IM in the workplace and studies the broad range of topics discussed using IM. Focusing on 2 distinct characters of IM –1. IM conversations are brief, 2. Multitasking is common while conversing in IM. The article emphasized that IM is quick and efficient for brief conversations and not so productive when it comes to more complex questions. The study also found that people are often engaged in another task while conversing in IM. Its characteristics defined into 4 main functions of use in the workplace, quick question and clarifications, coordinating impromptu work-related or phone meetings, coordinating impromptu social meetings, and keeping in touch.